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  • Writer's pictureAngela Sanna

10 Common VoIP Myths & Misconceptions Debunked

One of the biggest myths about VoIP is that it’s unreliable, expensive, and difficult to install. The truth is that VoIP is actually one of the easiest and most reliable ways for businesses to communicate. It has been proven time and time again that hosted VoIP solutions are a great alternative to traditional phone systems.

If you’re thinking about using VoIP to make your business more efficient, it’s a good idea to know the facts. After all, there are some myths out there about VoIP, and knowing what they are can help you get started on your journey with VoIP without getting lost in the details (and trust us, there lots of those out there!)


Here are the top 10 myths about VoIP that we’ve found in our research:

  1. VoIP isn’t secure

  2. VoIP is only for tech companies

  3. VoIP isn’t widely used

  4. VoIP is unreliable

  5. VoIP has poor call quality

  6. VoIP is expensive

  7. VoIP is difficult to install

  8. You lose your phone numbers with VoIP

  9. Your network can’t handle VoIP

  10. VoIP can’t support your existing devices

Myth #1: VoIP isn’t secure

As we all know, the cost of a data breach in the UK has risen dramatically over the past ten years. The average cost now exceeds 5 million pounds, and that’s not even including the time and effort it takes to deal with the aftermath of a breach.

But what about phone calls? It’s not unreasonable to worry that your company’s conversations might be overheard by someone who shouldn’t have access to them—and you’re right to worry. Someone could be listening in on your calls without you knowing it.

VoIP phone systems also provide advanced security features. Delta 365 offers call encryption, advanced monitoring, and detailed logs for your peace of mind.

Myth #2: VoIP is only for tech companies

You’ve probably heard this one before: Voice over IP is only valuable to large businesses with deep technical expertise. But we’re here to tell you that it’s a common misconception. You don’t have to be a tech company in order to take advantage of the cost savings and efficiency gains that VoIP can offer your business.

Every business needs a way to communicate with its customers, employees, and vendors. And while there are many options for business communications, one of the most popular is VoIP. Companies from virtually every industry use VoIP for business communications. They’re all around you: car dealerships, home services, bakeries, nurseries, manufacturing, and law firms etc.

As a leading VoIP provider, we will walk you through setting up a new phone system. You can use your existing phones, get new ones, or skip them altogether. We’ll help you choose the best option for your business and make sure that everything works smoothly.

Myth #3: VoIP isn’t widely used

Did you know that every time you make a call over the internet, you’re using VoIP?

You might be surprised to learn that the technology you use every time you make a call over the internet is VoIP. In fact, communication apps you’re already familiar with, such as Skype, WhatsApp and Messenger, use VoIP technology for audio and video calls.

VoIP is used by Take Away businesses to build solutions that connect people and make communication easier. Uber Eats or Just Eat use these solutions to create collaboration portals, call centres, and even the popular live chats between the consumers and the Drivers. If you’re still not convinced, consider the fact that VoIP users reached 1 billion in 2017. and by 2022 it reached up to 3+ billion. This statistic is why the VoIP services market is expected to reach £165 billion by 2024.

More people are using VoIP than you think — including your potential customers.

Myth #4: VoIP is unreliable

When you choose a VoIP phone system over traditional phone system, you might be worried about reliability. But with built-in redundancy that ensures continuous operation of your business, you won’t have to worry about disruptions from power outages or other service issues. VoIP also automatically switches to backup circuits when necessary, so your calls continue uninterrupted.

Even if you face a power outage, you can forward calls to your cell phone or laptop connected to Wi-Fi.

Common Myth #5: VoIP has poor call quality

Most of our customers here at Delta 365 prefer to reach us by phone. It’s not a surprise that poor voice quality is an often-repeated myth.

Telecommunications are evolving and VoIP has developed from a niche service into the voice technology of tomorrow. With the correct setup and 100 Kbps bandwidth, a VoIP call sounds better than a traditional phone call, is cheaper, more reliable and less cluttered.

All of our handsets have HD Voice calling, which allows you talk on the phone like you would when in person. HD Voice calls provide a better audio experience that allows for twice the frequency range of analog phones, and automatically adapts to available bandwidth for crystal clear sound.

Delta 365 handsets offer a variety of noise-cancelling features that improve the sound quality of every call. If you have a broadband internet connection, voice traffic will be supported by high-quality sound.

Myth #6: VoIP is expensive

VoIP is more cost-effective than managing a standard phone line for your business.

Traditional telephony may be simple, but it carries costs such as line rental, potential repair fees, and even the knock-on costs of business downtime. Traditional phone lines are at the mercy of electrical faults and even changes in the weather – and if your internal phone line goes down, you’re at risk of losing serious business until someone fixes the problem.

VoIP not only removes this risk but also reduces loss of income. The technology is fine-tuned to provide constant connectivity, and won’t be cut off by a stray leaf on an outside line, or a little rain getting into a local phone cabinet. That means you’ll never lose out on a potential sales call, or get cut off helping a customer.

That means you’ll get to build more revenue and cut back on potential loss. What’s more, you won’t have to pay additional line rental fees or exorbitant package rates with VoIP. It’ll scale up in fees just as it scales with your business’ size and needs – you really only ever pay for what you need.

Compared to analog phone systems, VoIP a no-brainer. Legacy telecom providers charge extra for business features such as auto attendants, conference calling, and nationwide long-distance. You need a business voicemail? That’ll be £10 more every month – far from ideal!

Myth #7: VoIP is difficult to install

Let’s be honest. Nobody likes change. So, if you are leaning toward switching to a VoIP service, but you’re overwhelmed by the idea of the potential chaos, we get it. However, our team has spent years nailing down an effective, quick, and seamless installation process, allowing us to promise you that you’ll have no regrets in making the switch.

Moving from traditional telephony to VoIP phones systems isn’t about unhooking all your old cables and replacing them with new ones. At Delta 365, for example, we simply provide you with the hardware you can plug into your power supply and modem. It really is plug-and-play.

Maintaining your VoIP isn’t a nightmare when you have engineers and experts you can call. Not only is VoIP more resilient than traditional copper line telephony, it’s easier to fix if something goes wrong. If you do ever notice an outage, you can call your hosted VoIP provider for assistance and a fix within minutes.

Traditionally, fixing a phone line into your business or reconfiguring your internal network could take days. That’s time without sales calls, without customer service, and with company losses piling up. VoIP removes all of the risk and provides you with simple telephony you can always depend on.

Delta 365 VoIP desk phones are pre-configured, which means you just need to plug them in and get back to work. While we can’t control the complexity of your network or the number of locations or users, we stand behind our products and service by offering dedicated support.

Myth #8: You can’t keep your current numbers with VoIP

You probably have an existing phone number you don’t want to give up while switching to VoIP. And VoIP gives you all rights to do so, based on The Office of Communications. Consumers can assign their phone number to any phone service provider. This process is known as porting. You can port your existing landline, wireless, or virtual phone numbers.

You can take your assigned number anywhere and access your account no matter what device you are using. Once you have logged into the system, you can make and receive phone calls from personal or company laptops, desktops, or cell phones, which are VoIP compatible.

At Delta 365, we’ll guide you through completing the number transfer request. All you need is a recent phone bill to get it started.

Myth #9: Your current network can’t handle VoIP

Not every small business has the luxury of a high-speed internet connection. That doesn’t mean VoIP is off-limits for you.

VoIP has changed how we communicate and how businesses operate. To make and receive VoIP calls, you need at least 100 Kbps upload and download bandwidth per line. A single cable connection will be sufficient. Most business broadband packages start at 25 Mbps, which is 25,000 Kbps.

Many people now work from home. Residential broadband connections work just fine with commercial phone service.

If you don’t have any internet available, this myth is factual. Satellite-based internet isn’t sufficient for reliable phone calls. Perform an online speed test to confirm your network connection is ready for Voice over IP.

Myth #10: VoIP can’t support your existing devices

Just because you’re ready to get on the VoIP trend, it doesn’t mean you have to rip everything out of your office and do a full technology overhaul. If you want to try VoIP, but don’t have the budget for new hardware and software, think about moving your fax machine over to an online service. You can still use it just as you did before, but with more functionality than ever before.

To use your traditional phone systems in the cloud, you’ll need an Analog Telephone Adapter (ATA). In most cases, this isn’t cost-effective. VoIP devices are affordable — and can be available at no cost with select plans.

Ready for your VoIP journey?

VoIP has long been regarded as the “next big thing” and is finally taking off in the mainstream. With these myths and misconceptions cleared up, are you ready to see how VoIP can benefit you?

Our VoIP phone service is a modern approach to business communications. You’ll be able to set it up in minutes, connect with your team, and level up your customer experience.

What are you waiting for...give our dedicated team of experts a call today on 020 4599 1365 or email:

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