Why Mobile Device Management (MDM) really matters

Let’s face it - business has changed. Laptops, tablets, smartphones… they’re all part of the working toolkit. But with all that flexibility comes risk.

At Delta 365, we’ve seen it time and again: a device isn’t just a gadget anymore - it’s a gateway. One lost phone, one uncontrolled tablet, and your network or sensitive data can be exposed.

So why should you care about MDM?

• Because mobile devices connect to your company’s network and data just like desktops do. They’re vulnerable.

• Because if you let staff use personal devices (or company devices off-network) without oversight, you’re opening a door you may not even know is there.

• Because customers, partners and regulators expect you to manage risks - and nowadays mobile security is part of that.

In short: If you’d never give someone a laptop with no antivirus or firewall, don’t give them a mobile device with no oversight either.

What is MDM (in plain English)

Good question. At Delta 365 we like to keep things simple: MDM is essentially software and a set of policies that let your IT team (or your service partner) take control of your mobile fleet - meaning smartphones, tablets, even laptops - and make sure they comply with your security rules.

Here’s what that translates to in practice:

• Enrolment of each device into your company system (so you know what you’ve got)

• Configuration of the device so it meets your standard (encryption, passcode, updates)

• Monitoring compliance (is it running the latest OS? Is security turned on?)

• Managing apps: what’s allowed, what’s not

• Remote actions: wipes, locks, locating devices (in certain policies)

What’s important: MDM isn’t about Big Brother tracking every step of your employees - it’s about protecting the business and the user by setting sensible boundaries.

Which MDM solution is right for you

Just like you wouldn’t buy the first car you see, you shouldn’t pick an MDM solution without asking a few questions. At Delta 365, we walk our clients through these key considerations:

1. What do you actually need?

• How many devices do you have (or expect to deploy)?

• What types of devices (Android, iOS, Windows, macOS)?

• Are users remote, hybrid, in-office only?

• Do you allow BYOD (Bring Your Own Device) or only corporate-owned devices?

• What level of security and control do you require (basic configuration vs full “lockdown” mode)?

2. What’s your budget and licence look like?

Some solutions are bundled into broader suites (so you might already have them) and some are purpose-built for heavy device fleets.

At Delta 365 we help you see whether the tool you already have (e.g., part of your Microsoft licence) is good enough — or whether you need something more advanced.

3. Popular solutions and how they compare

Here are some of the tools we often consider (and help our clients compare):

• Microsoft Intune – Often part of your Microsoft ecosystem already. Solid for many use-cases, but may lack some advanced features (like deep remote control, geo-fencing) depending on your needs.

• Samsung Knox Manage – Usually known for Samsung devices, but compatible with iOS too. Includes features like remote wipe, geo-fencing, support-tools.

• SOTI MDM – A premium option, with rich features for complex fleets (including travel/field-operations, multi-OS support).

• Others include tools like ManageEngine MDM, IBM MaaS360 - each with their own strengths.

We always ask: what fits your environment, your devices, your users - and still leaves you manageable (i.e., you don’t need an army of admins to keep it running).

4. Setup & ongoing management

Choosing the tool is just the beginning. At Delta 365 we emphasise that the deployment and ongoing maintenance are just as important.

• If you don’t have in-house expertise, setup can be tricky.

• Getting it wrong means you might leave gaps - which defeat the point of MDM.

• If you allow BYOD, you must balance security with respect for personal devices. Users shouldn’t feel like their phone is being micromanaged.

How Delta 365 helps

We’ve worked with businesses across sectors and have seen what works (and what doesn’t). Here’s how we support:

• Conduct a device-audit: what you’ve got, how it’s managed, where the risks are.

• Recommend the right MDM solution for your size, budget, device mix, policy.

• Assist with implementation: enrol devices, configure rules, deploy apps, set up monitoring.

• Provide ongoing support & review: ensure your device environment stays compliant, adapts as your business grows or changes.

In plain speak: we don’t just hand you the tool and walk away - we stay alongside you while your mobile fleet becomes a business asset (and not a business risk).

If your business uses mobile devices (and let’s face it, most do), then managing them properly isn’t optional - it’s part of running a modern, responsible organisation.

With Delta 365 by your side, you won’t get lost in jargon or endless tech-options. You’ll get workable, effective solutions that protect your business, your users, and your data - without going nuts.

Want to chat about mobile device management, your current risks, or what might be right for your business? Drop us a message- we’re friendly, we speak plain English, and we know this stuff inside out.