A lot of IT support these days happens entirely on screens. A ticket comes in, someone remotes into your machine, and the problem's fixed before you've even finished your coffee. Most of the time, that's brilliant - fast, painless, no fuss. But not everything gets solved that way. And we think it's worth talking about the bit of the job that doesn't happen over a screen at all: someone from the team, actually turning up. Why "just send someone remote" doesn't always cut it So
There's a lot of noise about AI right now, and if you run a small business, it can be genuinely hard to tell what's a real opportunity and what's just this year's buzzword. So let's cut through it.
