25 businesses. One building. Nobody had a clue. We'll be honest with you: we'd stopped talking about this. The PSTN switch-off, the retirement of the UK's old analogue phone network, has been coming for years. It's been in the trade press, on industry panels, in every telecoms newsletter going. So we assumed that, by now, every business had heard the news and sorted it. Then last week our MD popped into a business centre for a chat. Every business in the building was still ru
A lot of IT support these days happens entirely on screens. A ticket comes in, someone remotes into your machine, and the problem's fixed before you've even finished your coffee. Most of the time, that's brilliant - fast, painless, no fuss. But not everything gets solved that way. And we think it's worth talking about the bit of the job that doesn't happen over a screen at all: someone from the team, actually turning up. Why "just send someone remote" doesn't always cut it So
