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  • Writer's pictureAngela Sanna

Want to refresh your internal IT? It may be time for a change.

Updated: Nov 10, 2022

Technology has come a long way since the days of break/fix IT, and the reality is that most internal IT services aren’t equipped to keep up with the pace of innovation. As a result, many organisations find their IT to be reactive rather than proactive, and that their systems struggle to keep up with the demands of a growing business in a digital world.


If you’ve ever scoffed at the idea of outsourcing support to a third-party provider because you think your current IT structure is fine or because of concerns about cost, now is the time to reconsider. There are so many benefits to Managed IT support services we thought we’d share a few here:


Control Your Costs – You pay a monthly fee so you can budget easily without worrying about unexpected bills. If something goes wrong it gets fixed, simple as that! There are always going to be occasions when things need replacing or upgrading. But with proactive monitoring and regular reporting on your infrastructure, there will be a lot fewer surprises.


Avoid Expensive Downtime- Another one of the benefits of managed services is that rather than sit and wait for something to go wrong, we take a proactive approach to maintenance. With this in mind, we make sure we are monitoring systems, optimising settings, tweaking things, and generally heading off problems before they become issues for our clients. This means less ‘breakages’ and therefore reduced downtime for you.


Receive Support Whenever You Need It – Just because your employees are gone for a weekend or are on holiday it doesn’t mean your technology needs are put on hold as well. We offer 24/7 flexibility, on-call options, and weekend monitoring support so you can rest assured that help is available whenever you need it.


Prevention is better than cure –This really comes down to regular monitoring and maintenance. Properly looked after PC’s, Laptops and Servers work better and last longer. Regular maintenance keeps PC’s running at their optimal level. Whilst ensuring you’re running the latest versions of software improves performance as well as increasing security. With a fully managed solution, staff will spend less time waiting for slow computers and programs or trying to fix IT problems themselves.


Increased security – Using an outsourced managed IT service provider typically means a higher degree of protection due to round-the-clock monitoring and by taking the overall security of your network and data from the hands of a single person and putting it into the hands of an expert team with strict systems and protocols.


Gain a Reliable Point of Contact- When you partner with an MSP (Managed Services Provider), you’ll get a dedicated Account Manager that knows your company and your business solutions inside and out. Your Account Manager will act as a reliable, single point of contact who can serve as a middleman between you and your vendors and triage any issues on your behalf.


Keep Costs Low – From a cost perspective, one of the clear benefits of managed services is that it lowers labour costs and eliminates the cost of hiring and training new IT staff. The ability to have skills available on a scalable basis is incredibly compelling. Best of all, since you sign a service-level agreement that’s tailored to your organisation’s unique needs, you’ll never have to worry about unexpected service costs. Our IT support continues even when your dedicated internal person goes on holiday / sick / leaves.


An extension of your business – As we get to know your systems well, we be able to provide useful advice to improve your systems and alert you to new technologies. If you have specific goals in mind, we can provide solutions to help you reach them.


Reduced stress – IT becomes one thing less you need to worry about. This leaves you and your staff to get on with the important things that keep the business running smoothly.


Discover the benefits of Managed IT Support with Delta 365

Why Delta 365? We’re glad you asked.

  • As a proud Managed Services partner for over 8 years, we provide a choice of support and managed IT support service packages to fulfil a range of service level and budget requirements, whether it’s a completely new environment or adoption of existing technology. Utilising our services means that you can transfer, delegate or extend some or all of your IT where and when you need to.

  • We not only provide IT support, but also value-added services such as

    • CTO Consultancy

    • Business process consultancy

    • Solution enhancement

    • IT Estate assessments

    • Ad-hoc project work

    • Remote or onsite support

    • A range of Engineers with different skill sets

  • We provide a dedicated Account Manager to act as your point of contact.

  • Regular performance analysis and reviews

  • No hidden costs! What you see is what you get.

  • Unlimited support with fast SLAs

  • Service desk support to onsite and remote support; all our staff are here for you. If you have any questions or are experiencing issues, you can rely on us. No issue is too big or small.

  • Value your independence? You can choose as little or as much help from Delta 365 experts as you need across your entire infrastructure – helping you to get the most out of your investments across connectivity, cloud, and communications.

  • From desktops, laptops and iPads to servers and networking equipment, we can handle it all.

Here at Delta 365, we’re dedicated to helping businesses like yours achieve organisational success and embrace digital transformation through the power of IT managed support. Ready to digitally transform your business? Let’s get started.

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