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  • Writer's pictureAngela Sanna

Yesterday’s tech won’t work in tomorrow’s world

Updated: Jun 13, 2023

Traditional analogue services are coming to an end. You need to plan for the big switch-off. This will impact all businesses, but good planning will ensure that it’s a positive change with minimal disruption.

In this blog, we explore common concerns and questions that businesses may have about moving from ISDN services to cloud solutions, including reliability, cost implications, and the timeline for migration.

Common concerns about switching to VoIP

Moving to VoIP is, in this day and age, a vastly superior option; one which carries multiple benefits, as we’ll see in a moment. First, let’s touch on some of the concerns, or reservations, some users may raise:

  • Being locked-in to a long-term ISDN contract, and a reluctance to write-off that outlay. It’s worth knowing though that, even with early termination fees, it may still be cheaper over the next few years to make the switch.

  • The idea that ‘changing management = extra work’. While changing systems does of course require some effort, VoIP is actually remarkably easy to set up.

  • Limitations in connectivity; however, note that almost all modern broadband connections are more than sufficient to effectively support VoIP.

  • The attitude of ‘if it [ISDN] ain’t broke, don’t fix it’. In reality, ISDN will be completely obsolete by 2025 so it’s a smart idea to get ahead of the switch rather than getting caught up in the last minute rush.

  • Concern that VoIP won’t fit the company workflow. In fact, as ISDN becomes harder to maintain, VoIP allows you to implement a unified communication strategy.

So what are the benefits of moving to cloud telephony?

By switching to VoIP, you position your organisation to take advantage of numerous operational benefits, including:

  • Lower costs for calls. VoIP doesn’t necessitate any monthly line rental; moreover, you’ll be able to host video conferencing calls, forward calls between locations, use voicemail, implement an auto attendant – and much more besides – without the need to find extra budget.

  • No complex or costly hardware, or any related maintenance costs.

  • Simple functionality in routing calls.

  • A wide range of call features, supporting truly unified communications.

  • Massive scalability. In sharp contrast to hardware-based ISDN, VoIP is limitlessly scalable without the need for extra expenditure.

  • Enablement of homeworking or hybrid models. VoIP is remotely-operable, helping to keep your organisation connected, versatile and proactive.

Why act now?

The deadline for the switch off of ISDN services is 2025 with the stop-sell fast approaching in September, but businesses across the UK are already upgrading their infrastructure to better handle new and emerging business demands, such as the growing movement towards hybrid working. Upgrading now will have an immediate impact on connectivity and productivity, enabling you to leverage innovative services and solutions effortlessly to deliver excellent customer service.

Get your digital transformation in gear today. Implement a cloud-based phone system and ensure business continuity before, during and after the ISDN switch-off. Contact us here.

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