Complaints Procedure 

Complaints Procedure for Delta 365 Limited 

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Ensuring our customers are happy with our services and products is at the forefront of everything we do. However, if for any reason you have experienced an instance where you have been less than satisfied and wish to make a complaint, we have made this process as simple and efficient as possible for you, which is why we please ask that you email us directly on complaints@delta365.co.uk or call on 020 4599 1365, alternatively in writing to: 

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Delta 365, 

1 Meadlake Place, 

Thorpe Lea Road, 

Egham, 

Surrey, 

TW20 8HE 

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Once we have received your complaint you will receive an acknowledgement of receipt within 5 working days. Please be assured your complaint will be taken seriously and passed onto our Customer Resolution Team who will investigate and will respond within 30 working days. 

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To help us resolve your complaint quickly and effectively we would appreciate your cooperation when relaying your complaint by giving us as much clear detail as possible, including any correspondence, screenshots and stating that you are making a complaint in line with our procedure. 

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If you remain dissatisfied after following our complaints procedure you can ask to have your complaint reviewed externally by the Communications Ombudsman at www.ombudsman-services.org or contact them on 0330 440 1614. 
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