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What is a VoIP phone - everything you need to know

Ever feel like your phone system is stuck in the Stone Age? Well, it’s time to break free from legacy phone systems and embrace the future with VoIP phones! With traditional landlines waving goodbye by 2025 in the PSTN switch off, there’s no better time than now to hop on the VoIP bandwagon.

Let’s dive in and discover how VoIP can transform your business communications.

Curious about VoIP phones?

VoIP is short for Voice over Internet Protocol, and it's a method of transmitting phone calls using the same digital data infrastructure used for internet connectivity. You may also hear it referred to as internet protocol, IP, telephony or cloud hosted telephony, but it all uses the same technology.

Despite its inception way back in the 90s, VoIP has evolved into a powerhouse of reliable, low cost, crystal-clear communication, all thanks to the wonders of internet technology.

Ever wondered how VoIP phones actually work?

When a phone call is made, a VoIP solution transforms analogue audio signals into digital data packets that zoom across data lines like broadband connections. Behind the scenes, these digital packets are smartly routed to ensure they reach their destination in the blink of an eye, ensuring a smooth and seamless conversation experience.

But here's where the magic truly happens – with VoIP, you're no longer shackled to a fixed landline at your desk. Nope, VoIP calls can be made from virtually any internet-connected device! Whether you're using a traditional hard phone with VoIP capabilities, your trusty desktop or laptop PC, or even your smartphone, you're free to chat away using Wi-Fi or mobile data connections. So, go ahead, break free from the desk and take your conversations on the go with VoIP!

Unveiling the Benefits of VoIP:

When diving into the world of VoIP phone systems, there are a few game-changing aspects every business owner should know about:

Cost Savings: Let's talk money – VoIP systems can be a real budget booster. Research suggests small businesses could slash their phone expenses by up to 50% compared to traditional systems. For those of us who rely heavily on international calls or just love a good deal, the savings could skyrocket to a whopping 90%.

Easy Setup: Say goodbye to headaches and hello to simplicity! VoIP systems are a breeze to set up, making them perfect for busy entrepreneurs and startups. While traditional landlines can drain your wallet with costly equipment and installation fees, VoIP providers can have you up and running in minutes – just plug and play!

Number Freedom: With VoIP, you're the boss of your digits. Whether you want to flaunt your local roots with a geographic number or aim for a more prestigious vibe with a national or London VoIP number, the choice is yours. It's all about flexing your business's personality and standing out in a crowded market.

These insights highlight why VoIP phone systems are a game-changer for savvy business owners, offering a solution that's easy on the wallet, hassle-free to set up, and customisable to fit your brand like a glove.

What additional features are available for VoIP phone systems?

Beyond the basics, VoIP phone systems offer a treasure trove of additional features tailor-made for businesses seeking to streamline their operations, such as:

Call Forwarding:

Never miss an important call again! Easily redirect incoming calls to another number or device, ensuring you're always within reach, no matter where you are

Call Menus:

Impress callers with a professional touch! Create custom call menus to guide callers to the right department or person, streamlining the communication process and minimizing wait times.


Keep your callers engaged while they wait! Queue up incoming calls and provide informative messages or music to keep them entertained until their call is answered.

Call Recording: Say goodbye to scribbling down notes during calls! Record conversations for future reference, training purposes, or compliance requirements, ensuring you never miss a beat.

Reporting Analytics:

Gain valuable insights into your call performance! Analyse call data, such as call volume, duration, and peak times, to optimise staffing, improve customer service, and make informed business decisions.

Video Meetings:

Take your meetings to the next level! Host virtual meetings with crystal-clear video and audio quality, fostering collaboration and productivity among team members, no matter where they are.

Customised Greetings:

Make a stellar first impression! Personalise your voicemail and auto-attendant greetings to reflect your brand's personality and professionalism, setting the stage for exceptional customer experiences.

These features aren't just bells and whistles – they're essential tools to enhance efficiency, monitor performance, and deliver top-notch service to your valued customers.

Is VoIP Right for Your Business? 5 Key Questions to Consider

Wondering if a VoIP phone system is the right fit for your business? While VoIP may not be the only option out there, it often strikes the perfect balance of affordability, reliability, and cutting-edge features. If you're still on the fence, consider asking yourself these key questions:

Cost Considerations: Take a peek at your phone bill – if it's eating up a sizable chunk of your expenses, VoIP could be a game-changer for your bottom line. The savings it offers could make a significant difference to your financial health.

Scalability Needs: Are you planning to expand your team? VoIP makes adding new connections a breeze, making it ideal for growing businesses. Whether you're a solo entrepreneur or a budding enterprise, VoIP can grow with you every step of the way.

Feature Wishlist: What tools do you need to supercharge your communication game? Whether it's conference calling, recorded messages, or analytics, VoIP often ticks all the boxes. Plus, some features might be non-negotiable, especially if you're in a regulated industry.

Remote Work Readiness: With remote work becoming the new norm, staying connected is more critical than ever. VoIP offers a cost-effective solution for keeping your team reachable, whether they're out meeting clients or working from the comfort of home.

Broadband Speed Check: Got a speedy broadband connection? That's all you need for a VoIP setup! If you're lacking in the speed department, don't fret – many VoIP providers offer bundled packages that include both VoIP and broadband, ensuring you're all set up for success.

By considering these factors, you can determine whether VoIP is the perfect match for your business needs. So, take a moment to weigh your options and envision the future of your communication strategy – VoIP might just be the secret ingredient you've been searching for!

Why Switch to VoIP Now?

Feeling the FOMO yet? Don’t worry; you’re not alone! With traditional landlines on their way out next year, there’s no time like the present to make the switch to VoIP. Imagine seamless communication, increased productivity, and a dash of futuristic flair – all within reach with VoIP.

Making the Switch:

Ready to take the leap? Whether you’re a one-person start-up or a growing enterprise, VoIP offers the flexibility and scalability your business needs to thrive. Plus, setting up VoIP is a breeze compared to the headaches of traditional phone systems – it’s like a breath of fresh air for your business!

Choosing Your VoIP Partner:

Making the move should be fairly straightforward. But there are still a few steps you should go through first to determine what you'll need and if there will be any other upgrades you'll have to make in order to ensure the transition to internet phones is as easy as possible.

What to look for in a VoIP supplier

Selecting the right VoIP provider is key to unlocking the full potential of this game-changing technology. Look for reliability, user-friendliness, and a provider who’s as passionate about your business’s success as you are.

Take your time and carefully craft a checklist of essential features. While cost is undoubtedly important, remember that it's just one piece of the puzzle. Here are a few other factors to consider along the way:

Reliability: You deserve a provider that's as dependable as your morning coffee. Look for assurances of consistent service and a plan in place for any unexpected hiccups.

User-Friendly Interface: Say goodbye to confusing tech jargon! Seek out a provider with a platform designed with small business owners like you in mind – intuitive, straightforward, and hassle-free.

Bonus Features: Elevate your business's professional charm with extra goodies like call routing, video conferencing, and voicemail magic. After all, who doesn't love a little extra sparkle

Seamless Integrations: Make your tech tools play nice together! Find a provider that effortlessly syncs with your favourite business apps, turning your communication hub into a productivity powerhouse.

Want to know more about what VoIP could do for your business? Contact Delta 365 today.

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